Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to suggest a sweepstakes casino we haven't covered yet? This page explains how to reach the Sweepstakes Casinos editorial team and, just as importantly, what we can and can't help with.
What we can help with
Sweepstakes Casinos is an independent research and comparison site. We publish rankings, reviews and guides covering sweepstakes casinos and social casino platforms available to players in the US. We're happy to hear from readers about:
- Corrections — if a welcome offer, eligible-state list, or other detail on this site looks out of date, tell us and we'll check it
- Feedback on our reviews, ratings or the way we've compared operators like Crown Coins, SplashCoins, or Casino.Click
- Suggestions for sweepstakes casinos or topics you'd like to see us research
- General questions about how the sweepstakes model, Gold Coins, or Sweepstakes Coins work
What we can't help with
Because Sweepstakes Casinos does not operate any casino, we cannot access, manage, or resolve issues tied to your account on a sweepstakes casino platform. If your question involves any of the following, you'll need to contact the operator directly rather than us:
- Account login problems, password resets, or identity verification (KYC) on a specific site
- Redeeming Sweepstakes Coins, prize processing times, or payment issues
- Deposits, purchases of Gold Coin packages, or billing disputes
- Closing an account or opting out of promotional emails from an operator
Each sweepstakes casino publishes its own support contact, usually through a help centre or live chat inside the platform itself — that's the fastest route to a resolution for anything account-specific.
Before you reach out, check whether we've already covered it
Many of the questions we receive are already answered elsewhere on the site. If you're weighing up eligibility, licensing, or how these platforms differ from regulated online casinos, our Responsible Gambling page covers healthy play habits, while our Terms and Conditions page sets out how this site itself operates. If you're curious about who runs Sweepstakes Casinos and how our review process works, the About Us page has that background.
A note on what this site is — and isn't
It's worth repeating here: Sweepstakes Casinos is a comparison and review resource, not a sweepstakes casino, payment processor, or legal adviser. We don't take deposits, issue prizes, or verify anyone's identity. Sweepstakes casinos operate under a promotional sweepstakes model rather than traditional real-money gambling — players typically use Gold Coins for casual, no-purchase-necessary play and can earn Sweepstakes Coins through free methods (including mail-in alternative entry, where offered) that may be redeemable for prizes once minimum thresholds and identity checks are met. Availability of any given platform varies by state, and some states restrict or prohibit these sites entirely, so always check an operator's own eligibility terms rather than relying on general guidance, including ours.
Response times and what to include
We review messages in the order they arrive and aim to reply within a reasonable timeframe, though we're a small editorial team rather than a support desk, so please be patient. To help us respond usefully, include:
- Which page or review your message relates to
- The specific detail you're flagging or asking about
- Any source or screenshot that supports a correction, if applicable
We read everything that comes in, but we can't guarantee a personal reply to every message, particularly general feedback or suggestions that don't require a direct response.